ONLINE MERCHANDISE

Frequently Asked Questions

Find answers to common questions about visiting Buffalo Trace Distillery.

Distillery Tours

BOOKING

How do I book a tour?
How much do the tours cost?
Do I need a reservation to take a tour?
What if the tours are full?
How do I cancel or change my reservation?

TOURS

What tours are available?
Are tours guided?
Are tours in English only?
Are there tours available for groups?
Do tours include a tasting?
What products do you have available to taste?
What if I do not have time to take a tour? 
Can I just do a tasting or browse the Gift Shop?
Distillery Tours

DISTILLERY EVENTS

How can I keep up to date with all the events and news at Buffalo Trace Distillery?

Gift Shop & Vistor Center

What time are the Gift Shop & Visitor Center open?
Can I visit the Gift Shop without a reservation?
What products do you have available to purchase at the Gift Shop?
Why is the number of products in the Gift Shop limited?
Can products sell out on the same day?

Plan Your Visit

LOCATION AND DIRECTIONS

Where is the Distillery?
How do I enter the distillery?
Where to stay?

PARKING

Where can I park?
Is there RV and/or camper parking?
What if there’s traffic before the parking lot opens?

VISITOR ESSENTIAL INFO

What time is the Distillery open?
When and how do I check in?
How do I book a visit for a large group?
What if we’re late for our reservation?
Is the distillery ADA accessible?
Is Buffalo Trace family friendly?
Can I bring my dog?
Can I take photos?
What are the Photography Guidelines?
Are there any dining options at the Distillery?
Plan Your Visit

Product Availability

I want to buy an item that is currently out of stock. 
When will it be back in stock?
Can products sell out on the same day?
What spirits do you have available to purchase at the Gift Shop?
Do you ship your spirits?
Why is the number of products in the gift store limited?

Social Media

What are Buffalo Trace Distillery’s official social media channels?

Customer Care

For questions about the Distillery tours, events or our spirits and product availability please contact:

info@buffalotrace.com