Silhouette of a Buffalo

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For questions about your online merchandise order experience, let us know how we can help:

Distillery Help

For questions about the Visitor Center, Distillery products, Tours, and Tastings, see Distillery Customer Care.

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We recommend the following schedule for orders to arrive by 12/24 within the continental U.S.



Standard Ground 

12/15 2pm ET

2 Day Air

12/20 2pm ET

Your order will generally be shipped within 3-5 business days of being received. Once it is shipped, you will receive an email with tracking information.

We’ll email updates as we process your order, including carrier tracking details for shipped orders. If you created an account, you can also check the status of an order at any time in order history.

Delivery Estimates are based on two factors: order processing time and time in transit. The time in transit depends on the delivery option selected in the checkout. Time in transit begins after the items have been shipped and picked up by the delivery carrier.

  • United States Postal Service (Priority Mail™) - 1 business day in transit

  • FedEx 2 Day - 2 business days in transit

All orders are shipped from Kentucky. Once your order has shipped, tracking information will be sent to via email.

At this time we do not have advance notice of when additional inventory will become available, so unfortunately, we cannot provide you with any information regarding when an item will be back in stock. Please check back daily to see if the item you are looking for has come back into stock as the store is updated daily as inventory is received.

Buffalo Trace Distillery wants to ensure you are 100% satisfied with your order from us. If what you ordered did not work out for any reason, please contact us at (855) 915-5598. We are happy to assist you in returning an item for a refund or exchange.

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