Silhouette of a Buffalo

Frequently Asked Questions

Find answers to common questions about visiting Buffalo Trace Distillery,  ordering products from our online gift shop to ship home. 

General Distillery Questions

How can I keep up to date with all the changes and news at Buffalo Trace Distillery?

We’d love to include you in our quarterly newsletter, Happenings at the Trace. Sign up here.

How much do the tours cost?

Our tours and tastings are complimentary.

What are the Photography Guidelines?

Click here to view information on our Photography Guidelines.

Do I need a reservation to take a tour?

No, but registration is recommended to guarantee a spot. Our Visit Us page will describe the tour opportunities and allow you to reserve a spot.

Is Buffalo Trace family friendly?

The Trace Tour is open to visitors of all ages. All other tours are open to guests that are 12 years of age and older and accompanied by an adult. Guests may also utilize our playground facilities daily between 9am and 8pm.

Is the distillery ADA accessible?

The Visitor Center and Gift Shop are ADA accessible. The Trace Tour is ADA accessible.

Can I bring my dog?

We are dog friendly and are happy for you to bring them on our campus.  If you take a tour, there are some place where dogs aren’t allowed, but your guide will provide that information.

Where can I park?

There is a large parking lot on our grounds for comfortable, complimentary parking. Access our parking map here.

Is there RV and/or camper parking?

There are areas for parking RVs, large vehicles, and campers on the grounds.

What if I do not have time to take a tour? Can I just do a tasting or browse the Gift Shop?

You can register for a tasting, dependent on availability, at the Distillery.  We would love for you to come to our expanded gift shop, no reservation is required.

What products do you have available to taste?

Due to our unique liquor license, we can allow limited products for tasting. We can offer 1 and ¾ ounces of tastings per visitor, per day. Our tastings are included at the conclusion of your tour or available as a stand-alone experience. All tours and tastings are complimentary and require registration.

We offer the following items for sample after the conclusion of our tours: Buffalo Trace Bourbon, Weller Special Reserve, Wheatley Vodka, Buffalo Trace Cream, Freddie’s Root Beer and Rebecca Ruth bourbon balls.

What spirits do you have available to purchase at the Gift Shop?

The following spirits are available for purchase on a limited basis:

  • Buffalo Trace Bourbon
  • Eagle Rare Bourbon
  • White Dog Mash Bill #1
  • Buffalo Trace Bourbon Cream
  • Blanton's Single Barrel Bourbon
  • E.H. Taylor, Jr. Small Batch
  • Wheatley Vodka
  • W.L. Weller Special Reserve
  • Sazerac Rye

Do you ship your spirits?

No, our spirits are only available in our Gift Shop.

What are the directions to the Distillery?

From Lexington

Take I-64 West toward Louisville. Get off at Exit 58 and turn right off the exit ramp onto US-60 West. Go straight for 5 miles and do not make any turns. This road becomes 421-North/and US 127 South and Wilkinson Blvd. The entrance to Buffalo Trace Distillery will be on your right. Look for our green plank fence and turn right through the big stone gates onto Great Buffalo Trace.

Travel Time: 30 minutes

From Louisville

Take I-64 East towards Frankfort. Get off interstate at Exit #53B/US 127 North. Go North on US 127 North for 5 miles. Turn left onto 421 SOUTH (still 127 North/ also Wilkinson Blvd) directly after you cross the Kentucky River and see the Capital Plaza Hotel directly in front of you. *NOTE: Do not turn left until you have completely crossed over the entire bridge. Ensure you do not turn onto 421 NORTH which is directly before you cross the Kentucky River. The Buffalo Trace Distillery will be on the left in one mile. Look for our green plank fence and turn left through the big stone gates onto Great Buffalo Trace.

Travel Time: 60 minutes

From Cincinnati

Take I-75 South to I-64 West. Take I-64 West toward Louisville. Get off at Exit 58 and turn right off the exit ramp onto US-60 West. Go straight for 5 miles and do not make any turns. This road becomes 421-North/and US 127 South and Wilkinson Blvd. The entrance to Buffalo Trace Distillery will be on your right. Look for our green plank fence and turn right through the big stone gates onto Great Buffalo Trace.

Travel Time: 1 hour 45 minutes

From Nashville

Take I-65 North towards Louisville. Take Exit 93 for Martha Layne Collins/ Bluegrass Parkway towards Bardstown/Lexington. Merge onto Martha Layne Collins/ Bluegrass Parkway. Take Exit 59B to merge into 127 N toward Lawrenceburg/Frankfort. Turn left onto 421 SOUTH (still 127 North/ also Wilkinson Blvd) directly after you cross the Kentucky River and see the Capital Plaza Hotel directly in front of you. *NOTE: Do not turn left until you have completely crossed over the entire bridge. Ensure you do not turn onto 421 NORTH which is directly before you cross the Kentucky River. The Buffalo Trace Distillery will be on the left in one mile. Look for our green plank fence and turn left through the big stone gates onto Great Buffalo Trace.

Travel Time: 3 hours 45 minutes

Ship to Home Orders

What are the holiday shipping cutoffs?

We recommend the following schedule for orders to arrive by 12/24 within the continental U.S.

SHIPPING METHOD

ORDER BY

Standard Ground 

12/15 2pm ET

2 Day Air

12/20 2pm ET

Why can't I add any Curbside Pickup items to my order?

At this time, Curbside Pick up ordering is unavailable. 

How can I confirm that my home delivery order went through?

Once you have placed your order you will receive a confirmation email. If you do not receive this shortly after placing an order, please make sure to check any junk or spam filters as some inboxes may mistakenly direct your confirmation there.

How can I find out if my order has been shipped?

Once your order has shipped you will receive another email confirmation that indicates your tracking number. Once you receive this email, please use the tracking number provided for updates on shipping status and estimated delivery date. Again, please double check all mailboxes if you have not received this within 3-5 days after placing your order.

When will my order ship?

Your order will generally be shipped within 3-5 business days of being received. Once it is shipped, you will receive an email with tracking information.

When will my order arrive?

Delivery Estimates are based on two factors: order processing time and time in transit. The time in transit depends on the delivery option selected in the checkout. Time in transit begins after the items have been shipped and picked up by the delivery carrier.

Available Shipping Method and Estimated Time in Transit

  • Standard Ground : 1–5 business days in transit
  • 2 Day Air : 2 business days in transit

All orders are shipped from Kentucky. Once your order has shipped, tracking information will be sent to via email.

I want to order an item that is currently out of stock. When will it be back in stock?

At this time we do not have advance notice of when additional inventory will become available, so unfortunately, we cannot provide you with any information regarding when an item will be back in stock. Please check back daily to see if the item you are looking for has come back into stock as the store is updated daily as inventory is received.

What is your return policy?

Buffalo Trace Distillery wants to ensure you are 100% satisfied with your order from us. If what you ordered did not work out for any reason, please contact us at (855) 915-5598. We are happy to assist you in returning an item for a refund or exchange.

Customer Care

  • Questions about your order, shipping, or our Online Gift Shop?
  • Holiday Hours:
    • Buffalo Trace Distillery is closed Easter Sunday, Thanksgiving Day, Christmas Eve, Christmas Day and New Year's Day.
  •  Questions about the Distillery tours, events, or our spirits and product availability:
  • Holiday Hours:
    • Buffalo Trace Distillery is closed Easter Sunday, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Day.